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Shipping Policy:

At Haus Tieren, we are dedicated to providing you with a seamless shopping experience, starting from the moment you place your order to the delivery at your doorstep. Our commitment to excellence extends to our shipping practices, ensuring your products are dispatched promptly and arrive with the utmost care.

Shipping Options:

Choose from our array of shipping options tailored to meet your needs:

  1. Standard Shipping:

    • Estimated Delivery Time: 3-7 business days.

    • Shipping Cost: Calculated at checkout based on package dimensions and destination.

  2. Express Shipping:

    • Estimated Delivery Time: 1-3 business days.

    • Shipping Cost: Calculated at checkout based on package dimensions and destination.


Shipping Costs:

Please note that shipping costs may vary depending on the size and weight of your package, as well as your location. Rest assured, our checkout process provides transparent pricing, so you can make an informed decision before finalizing your order.

Delivery Times:

                               While we strive to expedite the delivery process, please understand that delivery times may be subject to factors beyond our control, such as holidays or unforeseen circumstances. We appreciate your patience and understanding in such instances.

Order Tracking:

Keep track of your order every step of the way with our convenient order tracking feature. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor its progress until it reaches your doorstep.

International Shipping:

For our valued customers outside our domestic region, we offer international shipping services. Please note that international shipping costs and delivery times may vary, depending on your location and customs regulations.

Return Policy:

At Haus Tieren, your satisfaction is our utmost priority. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy for your peace of mind.

Return Procedure:

  1. Contact our dedicated customer service team within 30 days of receiving your order to initiate the return process.

  2. Ensure the product is unused, undamaged, and in its original packaging.

  3. Ship the item back to us using a traceable shipping method.

Refund Options:

  • Full Refund: If the product is returned in its original condition within the specified time frame.

  • Exchange: In case of manufacturing defects or if you wish to exchange the item for another product of equal value.

Contact Us:

For any inquiries or assistance regarding returns, please don't hesitate to reach out to our dedicated customer service team.

  • Email:

  • Phone: +52-33-1234-5678

  • Address: Pet Avenue 123, Mascotita Neighborhood, 44100 Guadalajara, Jalisco, Mexico

We are here to assist you every step of the way and ensure a smooth and satisfactory return experience.

At Haus Tieren, we strive to exceed your expectations with every interaction, ensuring a positive shopping experience from start to finish.

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